Effective 2021, The FOH Rewards Club/Loyalty program will be cardless. Please click here to register for the rewards program. Those electing to sign up will be asked to register with a phone number, and they will be required to provide that phone number to redeem rewards.
When joining the FOH Rewards Club, you agree to receive emails about our latest offers, promotions, events and more; but will not earn points and rewards. Sign up for our cardless FOH Rewards Club program to start earning points and rewards.
1. The FOH Rewards Club is Fire On High's loyalty program that rewards our guests with points for their purchases. Members earn one (1) base point for every one dollar ($1) spent on food and non-alcoholic beverage purchases. When you reach one hundred (100) points, your points will be deducted and a ten dollar ($10) reward will be emailed directly to you. Members also receive special offers.
2. You must be eighteen (18) years or older to become a FOH Rewards Club member.
3. No purchase is necessary to get a FOH Rewards Club membership.
4. Only one active membership per person at a time is allowed. If and when a membership number becomes replaced, the old membership becomes disabled and should be discarded. The FOH Rewards Club membership is intended for individual use only. Spouses may not share in the membership. Points may not be accumulated for a business entity.
5. You must have a valid email address to qualify.
6. To become a FOH Rewards Club member, eligible Guests must enroll, complete all required information, and successfully accept these Terms.
7. FOH Reward Club points are available on qualifying purchases at all FOH locations only. FOH rewards can be applied to qualifying purchases at all FOH locations only. Points are credited to your account when providing your FOH Rewards Club member information to the designated recipient at FOH locations.
8. All information submitted must be accurate and truthful. It is the Member’s responsibility to ensure that the information provided remains current, and
to promptly notify the Program (by updating the member’s profile) of any changes.
9. Points will not be issued for the purchase of alcoholic beverages, gift cards, rewards, discounts, promotions, tax or tip.
10. Points are awarded only to the FOH Rewards Club member who pays the check. If a bill is paid by credit card, the name on the card must match the name on the FOH Rewards Club membership. Points will not be issued for the purchase of gift cards. However, if the recipient is an active FOH Rewards Club member, points will be issued upon the gift card redemption.
11. To qualify for points on a catered event or banquet function, you must be an active FOH Rewards Club member prior to booking the event and member must be the individual paying for the event. Points will not to be issued for room rental or service charges. Limit 6,000 points per event.
12. Fire On High reserves the right, at its sole discretion, to terminate the FOH loyalty program, and to amend, limit, modify or add to the terms and conditions, including but not limited to imposing time limits and changes in point values, rewards and reward levels, all without prior notice, at any time.
13. Except where required by law, points have no cash value and are surrendered for award redemption only.
14. Fire On High may engage in periodic audits of a member’s account. Fire On High reserves the right to discontinue membership privileges and/or void all or a portion of a member’s point balance if the points have been issued, received or redeemed through computer error, fraud or theft, through illegal means or in a manner not authorized in the Terms and Conditions or in other legal or equitable remedy which may be available for the Fire On High loyalty program under applicable law.
15. Accumulated points and rewards are not member property and may be revoked, cancelled, limited or modified at any time, even though such action may affect a member’s right to previously accumulated points and rewards.
16. Fire On High will not disclose the information that you provide in connection with your membership in the FOH Rewards Club to anyone else, but
may use your information and other members’ information internally and externally as part of its marketing research.
17. FOH Rewards Club points and rewards are not transferable.
18. FOH Rewards Club members cannot get credit for visits to Fire On High prior to membership in the FOH Rewards Club.
19. Federal and state tax liabilities are the sole responsibility of the FOH Rewards Club member. Laws may prohibit accumulation of points from alcohol purchases only. Points will not be provided for alcohol purchases.
20. Any errors on guest check receipts identified by member must be adjusted at the location earned on the day the transaction was made.
21. Fire On High employees and family members or people living in the same household of Fire On High employees are not eligible to participate in the FOH Rewards Club.
22. Fire On High reserves the right to cancel, change or modify the FOH Rewards Club at any time.
23. Fire On High is not responsible for points or rewards lost due to fraudulent or unauthorized use, including fraud caused by lost or stolen membership. Fire On High and each of its affiliates are not responsible for any negligence, claims, liability, injury, property loss or other damage of members or other third parties arising from or in connection with the use/misuse of rewards and/or participation in the FOH Rewards Club.
24. The FOH Rewards Club is subject to applicable state, federal and local laws and regulations.
25. All unused rewards will be forfeited 365 days from the date they are earned.
26. The FOH Rewards Club membership does not expire but will become inactive if not used within 365 days. All accumulated points and rewards (not previously expired) will be forfeited if not used within 365 days.
27. When signing up for the FOH Rewards Club Loyalty Program, you will begin to earn points for eligible purchases.
28. When opting-in for FOH rewards, member is agreeing to receive communications from Fire On High.
29. These Terms and Conditions shall be governed by, subject to, and construed in accordance with the laws of the state of Ohio, United States of America, excluding all conflict of law rules. If any provision(s) of these Terms and Conditions are held to be invalid or unenforceable, all remaining provisions will remain in full force and effect. To the extent permitted by law, the right to litigate, seek injunctive relief or make any other recourse to judicial or any other procedure in case of disputes or claims resulting from or in connection with the FOH Rewards Club are hereby excluded, and all members expressly waive any and all such rights.
30. Agreement to arbitration is a required condition of your use of the Site. You and Fire On High agree that if any controversy, allegation, or claim arises out of or relates to the Site or these Terms and Conditions (“Dispute”), including questions about whether the Dispute is subject to arbitration, that Dispute shall be resolved according to this Section 32. You and Fire On High also agree that all Disputes shall be determined exclusively by binding arbitration in accordance with the then-current Streamlined Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Services (“JAMS”), an independent national arbitration association, before a single arbitrator. Information about JAMS and its expedited rules can be found at www.jamsadr.com or by calling JAMS at (800) 352-5267.
If there is an arbitration, Fire On High will pay for the arbitrator and the forum. If you initiate the arbitration against Fire On High, you will be responsible for a maximum of $250 in costs under JAMS’ Consumer Arbitration Minimum Standards. If Fire On High initiates the arbitration against you, Fire On High will pay JAMS’ fees, including the fees for the arbitrator’s services. If you retain an attorney to represent you, Fire On High will not pay any portion of your attorneys’ fees.
To start the arbitration process, Fire On High or you will send a written request for arbitration to JAMS by U.S. mail or a reputable overnight delivery service (for example, Federal Express). You must also send a copy of any arbitration
request to us at fireonhigh [at] gmail [dot] com. so we are aware of the arbitration and can pay JAMS’ fee. JAMS will select a location for the arbitration, according to its procedural standards, that will be convenient for you. An arbitrator will be selected, and he or she will issue a final and binding arbitration award in the form of a written statement stating the disposition of each claim. The award will also provide a concise written statement of the essential findings and conclusions on which the award is based.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE AGAINST THE OTHER, THEN YOU OR WE MUST INITIATE IT WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES – OR IT WILL BE FOREVER BARRED. “Initiating” means filing for arbitration with JAMS as set forth above. The parties expressly waive any contrary statute of limitations or time bars, both legal and equitable, to a Dispute.
The foregoing provisions of this Section 32 will not apply to any claim by you or Smokey Bones seeking an injunction or other equitable relief in connection with any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Site, Smokey Bones’ operations, and/or Smokey Bones’ products or services. This Section 32 shall apply to any claims brought by you or Smokey Bones in any action that does not seek such injunctive or equitable relief.
31. YOU AGREE TO FILE ONE ARBITRATION THAT INCLUDES ALL OF YOUR DISPUTES AND JOINS ALL KNOWN DISPUTES. FURTHER, YOU AGREE THAT ANY ACTION YOU BRING SHALL BE INDIVIDUALLY ON YOUR OWN BEHALF AND THAT YOU EXPRESSLY WAIVE THE RIGHT TO BRING A DISPUTE ON A CLASS OR COLLECTIVE BASIS IN ANY FORUM, WHETHER IT BE IN ARBITRATION OR IN A COURT. THE ARBITRATOR SHALL NOT HAVE THE AUTHORITY TO FORM A CLASS OR PROCEED ON A COLLECTIVE BASIS. There shall be no right or authority for any Dispute to be arbitrated on behalf of the general public, or other persons or entities similarly situated. But if, for any reason, any court with competent jurisdiction holds that this restriction is unconscionable or unenforceable, then our agreement in Section 32 to arbitrate will not apply and the Dispute must be brought exclusively in court in accordance with the venue and jurisdiction provisions set forth below.
Notwithstanding the foregoing, either of us may bring a Dispute in a small claims court of competent jurisdiction, provided the claim qualifies to be heard in such small claims court.
Small claims actions, actions with respect to the enforcement of any arbitration decision or award, or any action or proceeding relating to any Dispute arising hereunder may only be instituted in state or Federal court in Miami-Dade County, Florida. Accordingly, you and Smokey Bones consent to the exclusive personal jurisdiction and venue of such courts for such matters.
YOU EXPRESSLY AGREE TO WAIVE THE RIGHT TO HAVE ANY DISPUTE (AS DEFINED IN THESE TERMS) THAT YOU BRING IN STATE OR FEDERAL COURT HEARD BY A JURY.
The award of such arbitration shall be confidential, final, binding and non-appealable, except to the extent provided under the rules of JAMS, and judgment on the arbitration award may be entered in any court having jurisdiction. NO ARBITRATOR SHALL AWARD DAMAGES THAT ARE INCONSISTENT WITH THE TERMS OF THIS AGREEMENT.