FOH GIFT CARDS FAQ

GIFT CARDS FAQ

An eGift Card is an electronic Gift Card, as opposed to a traditional plastic gift card, and can be purchased from Fire On High here and can be redeemed anytime at our food truck.

There are numerous advantages to using eGift Cards, including the instant gratification and convenience of purchasing and using the gift card. An eGift Card allows you to add a personal audio or text message, and a photo to your gift card. eGift Cards are perfect for that last minute gift and can be scheduled for delivery on a specific day and time. eGift Cards are virtual, so there are no delivery or handling charges. Lastly, eGift Cards are an environmentally-friendly gift choice.

No, Fire On High gift cards do not expire or carry any fees.

Yes, our gift cards have a minimum value of $10 and a maximum value of $250 per card.

There are no delivery or handling charges; you only pay for the face value of the eGift Card.

We're sorry but all eGift card transactions are final. If you want to increase the gift card value, then a new transaction will be required.

Yes, you can send yourself eGift Cards. When purchasing eGift Cards, simply enter your information on the "Recipient Information" page. Once you receive the eGift Card via email, you can forward it to others or print it then share it.

The recipient of the eGift Card will receive an email and mobile notification (if you selected this option) indicating that an eGift Card has been sent to them. These notifications include any personal messages and images you added during the gift card purchase process.

You will receive an email notification when the recipient opens the email containing their eGift Card. You can also track the status of the gift card by entering your confirmation number and email address.

All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes, however it could take up to 24 hours. If cards are not received within 24 hours, please contact customer support.

Occasionally, eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient. You can also resend the gift card by entering the email address and confirmation number associated with the gift card, then selecting the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.

Yes. This is a very popular feature if you want your gift card to arrive at a very special moment. eGift Cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.

You may use your gift card at any participating Fire On High Food Truck in the United States.

Once you have received your email or mobile phone notification, you can view your eGift Card by clicking the "Get your eGift Card here" button. To use your gift card, simply click the "Print your gift card" button. Please be sure your printer is switched on and connected to your computer. Once your gift card has been printed, it can be used at any participating Fire On High Food Truck in the United States.

To check your gift card balance, click here. When prompted, enter the gift card number and your Email address.

To resend your eGift Card, enter your email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." Your gift card has now been resent.

To resend your gift card, enter your email address and confirmation number, then select the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.

Unfortunately, we no longer offer plastic Gift Cards. The eGift Card can be sent to you for printing and forwarding, use it the same way you would use a plastic card. Remember that eGift Cards can be personalized with audio, images, and text messages which make it a truly unique gift.

Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To ensure Adobe has permission to access your microphone, simply select the "Play" button and follow the instructions, which will allow you to record your personal audio message.

Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their eGift Card. Please click on the "via web browser" link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.

The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the gift card.

If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.

Fire On High cannot be responsible for lost or stolen cards, however, if you have proof of purchase, contact customer care for assistance. If we find your gift card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.